hsc 34

Topics: Management, Person, Complaint Pages: 3 (1092 words) Published: March 22, 2014
SHC 34

1.1
Duty of care means to provide care and support to individuals that you care for within the law and also within the policies, procedures and agreed ways to work. It is about keeping the service users independent as possible, to support and enable them to live in an environment free from prejudice and safe from abuse. Everyone is entitled to their own opinions; choices and we should respect that all the time while promoting them as an individual to ensure that they feel safe and secure and that all of their care needs are being met in a way that they would like.

1.2
By working within the standards set out and within our own capacity, we will prevent any harm happening to ourselves, the individual we care for and any other person that visits the home. By giving an individual choice and respecting their views and wishes they will know that their independence has not been taken from them and they have a say in what is happening, and in the long term this will give them more confidence if an issue were to arise and they need to speak up to receive help. It is our responsibility to understand and follow procedures in place if we are suspicious or aware of abuse happening, or if we believe an individual is being endangered or poor work practice has taken place by another member of staff. Reporting and recording these things are the steps needed to ensure that any form of safeguarding or protection issues are dealt with immediately and correctly.

2.1
There are many conflicts or dilemmas, which could occur within a workplace, some may seem minor and some more serious, which could put a person or others at risk. In situations where there is a conflict of interest or a dilemma between an individuals rights and your duty of care it is best practise to make sure the individual is aware of the consequences of their choice and assess whether they have the mental capacity to make that decision as well as all the information to help them make the best...
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